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<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >ISG Star of Excellence™ CX Insights 1Q22</span>
July 15, 2022

ISG Star of Excellence™ CX Insights 1Q22

Written by: Tarun Nathooram Vaid; Kiran B; Heiko Henkes
Welcome to the inaugural edition of the ISG Star of Excellence™ CX Insights, the first in a series of quarterly reports that will shed light on what enterprise buyers really think about their IT and business services providers. The ISG CX Insights report is the only research series of its kind based on continuous feedback from enterprise customers, gathered through ISG’s ongoing Voice of the Customer survey.

This first ISG CX Insights report focuses on customer experiences across industries. Subsequent reports will examine customer experience by geographic region and by technology stack. A final report each year will summarize customer experience across the entire provider landscape, viewed within the context of broader industry trends and technology developments.

We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.

Please download the report.

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