Articles | NB

How AI Is Changing IT Labor Rates and IT Services Economics | ISG

Kaustubh Mathur — Mon, 03 Aug 2026 07:00:00 GMT

What IT Labor Rates Data Is Telling Us

Index Insider | The Long and Short of Managed Services Deals | ISG

Stanton Jones — Fri, 31 Jul 2026 07:00:00 GMT

Hello. This is Stanton Jones with what’s important in the IT and business services industry this week.

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After Go-Live, HR Transformation Needs a Different Scorecard | ISG

Sarah Schaiper — Fri, 31 Jul 2026 07:00:00 GMT

After a HCM system go-live, green dashboards are reassuring for a reason: payroll is running, integrations are stable and critical issues are moving through hypercare. But a green dashboard can hide a stalled transformation.

ADM 2030: When Applications Manage Themselves | ISG

Dr. Daniel Gerster — Tue, 28 Jul 2026 07:00:00 GMT

ADM Agreements Signed Today Must Be Ready for Autonomous Orchestration

Index Insider | The War for Enterprise Wallet Share | ISG

Stanton Jones — Fri, 17 Jul 2026 07:00:00 GMT

Hello. This is Stanton Jones with what’s important in the IT and business services industry this week.

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How Enterprise Security Teams Can Shift from AI Ambition to Operational Resilience | ISG

Monica K — Thu, 16 Jul 2026 07:00:00 GMT

As cybersecurity service providers enter 2026 with clearer operating models, enterprises have a sharper view of where the market is heading. AI is becoming central to security strategy, but lasting advantage will depend on combining automation with skilled talent, stronger governance and resilient service design.

According to responses from 73 cybersecurity service providers in the ISG Provider Lens Cybersecurity 2026 report, we can see where the supply side of the market is investing. Enterprises should note these priorities signal where service maturity, innovation and partner differentiation are likely to emerge next.

Where the Market Is Moving

For enterprise security leaders making sourcing, operating model and roadmap decisions, the following four trends are important to watch:

AI is becoming foundational. AI has moved from an innovation theme to an operating foundation for modern enterprise security services, powering capabilities from predictive defense to AI-augmented security operations centers.
There is a growing emphasis on resilience. Enterprises are increasingly prioritising continuity, response and recovery as key components of cybersecurity value.
Regulation is shaping service design. Regulation is becoming a critical design factor for enterprise cybersecurity. Requirements such as NIS2 and DORA are influencing service packaging, architecture design and compliance positioning.
Integration is becoming a strategic requirement. The shift away from point solutions toward unified platforms is supporting automation, reducing enterprise operational friction and accelerating decision-making.

Investment Priorities Are Becoming More Selective

Provider investment priorities provide a practical view of where the market is placing emphasis across nine technology categories – and where enterprises can expect near-term innovation and service maturity. The percentages reflect the share of surveyed respondents that rated each category as a high investment priority.

AI Moving From Experimentation to Execution | ISG

Steve Hall — Mon, 13 Jul 2026 07:00:00 GMT

The FIFA World Cup has captured the attention of soccer—er, football—fans around the world. Possibly the only thing that could generate more excitement right now are the opportunities for efficiency, innovation and growth created by the AI economy.

Index Insider | 1H26 ISG Index Recap | ISG

Stanton Jones — Fri, 10 Jul 2026 07:00:00 GMT

Hello. This is Stanton Jones with a special recap of the second quarter and first half 2026 ISG Index call. You can download the slides here, and watch a replay here.

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Which Are the Leading AWS Partners for AI and Data Modernization in Germany? | ISG

Frank Heuer — Wed, 08 Jul 2026 07:00:00 GMT

In 2026, AWS developers and users will be able to benefit even more from the possibilities of artificial intelligence (AI). At the re:Invent conference, AWS made corresponding announcements that point the way forward for AWS partners.

Index Insider | Market Signals to Watch Ahead of the 2Q26 ISG Index Call | ISG

Stanton Jones; Steve Hall — Fri, 03 Jul 2026 07:00:00 GMT

Hello. This is Stanton Jones and Steve Hall with a special preview of the ISG Index Webcast on Thursday, July 9 at 9:00 AM ET. Reserve your spot here.