ISG Star of Excellence™ CX Insights 2Q24

Welcome to the seventh edition of the ISG Star of Excellence™ CX Insights, the second in a series of quarterly reports for 2024 to shed light on how enterprise buyers perceive their IT and business services providers. The ISG CX Insights report is the only research series of its kind based on continuous feedback from enterprise customers gathered through ISG’s ongoing Voice of the Customer survey.

This 2Q24 ISG CX Insights report focuses on customer experiences across different technologies. Subsequent reports summarize customer experience across the entire provider landscape, viewed within the context of different geographic regions and related developments.

We hope you find the insights contained in this report interesting and valuable. We welcome your feedback. Please write to [email protected]

Download the report here.