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<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >ISG Star of Excellence™ CX Insights 2Q25</span>
September 8, 2025

ISG Star of Excellence™ CX Insights 2Q25

Written by: Tarun Nathooram Vaid; Kiran B; Namratha Dharshan

Welcome to the ISG Star of Excellence™ CX Insights, the second in a series of quarterly reports for 2025 to shed light on how enterprise buyers perceive their IT and business services providers. The ISG CX Insights report is the only research series of its kind based on continuous feedback from enterprise customers gathered through ISG’s ongoing Voice of the Customer survey.

This 2Q25 ISG CX highlights key patterns in enterprise satisfaction with their service providers, offering a comprehensive perspective on how organizations perceive the value and performance of their ITO and BPO partners.

We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.

Please download the report.
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